Service Technician

Granco Clark Inc. an Industry leader in the design and manufacturing of Aluminum Extrusion Heating and Handling Equipment, is searching for an energetic, dynamic individual, to fill our Service Technician opening. This individual should have field experience with Industrial Electrical and Mechanical troubleshooting of equipment. As well as hands on PLC (Allen Bradley/Rockwell) experience. The candidate should be organized and able to handle a large workload. Professional attitude and good people skills are a must when working with customers. This job will require extensive travel. Candidate must maintain a high level of performance in diagnosing and correcting customer issues.

Job Responsibilities and Duties

• Direct and coordinate requests for service and equipment.
• Confer with supervisors' and engineering personnel to resolve design and/or operational problems with Granco Clark equipment.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Keep management informed of current issues relating to customer satisfaction.
• Documents service and installation actions by completing forms, reports, logs, and records. Completes any Quality System records/activities as required.
• Analyze equipment problems and prepare technical reports for use by engineering and management.
• Promotes Granco Clarks service department to all customers while representing Granco Clark in a professional, productive, and helpful manner. Maintains customer confidence by keeping service information confidential.
• Extensive travel is a requirement of this position.
• Complete other responsibilities as assigned.

Granco Clark Inc. offers a competitive salary based on experience, an excellent working environment, and growth opportunities.