After Hours Service:

Phone: +1-800--918-2600 (M-F 8am-4:45pm EST)

+1-616-522-2165 After-Hours Emergency Service (Charges may apply)

E-mail: CustomerServiceManager@grancoclark.com

---

Granco Clark After Hours Emergency Service - +1-616-522-2165

When you have an urgent matter that cannot wait, your system is down, you are unable to diagnose the problem and need help now. Granco Clark offers an After-Hours Emergency Service (+1-616-522-2165). A Granco Clark Service Technician will respond within the hour, barring any unforeseen circumstances. There may be a service FEE* that will be billed by the hour for all Emergency Services.  

Be prepared to provide the following when calling the SOS After-Hours Emergency Service line:

YOUR NAME

COMPANY NAME

CALLBACK PHONE NUMBER

PO NUMBER

THE EQUIPMENT SERIAL NUMBER

BRIEF DESCRIPTION OF PROBLEM

For a non-emergency situation, please call Service Support @ +1-800-918-2600 during regular business hours Monday through Friday, 8:00 AM EST to 4:45 PM EST, excluding holidays. Or fill out this form https://www.grancoclark.com/service-parts/service/service-request/

Please note:

The after-hours service option is only for “Emergency Service”.

“Emergency Service” is defined as: “Your system is down and/or you cannot diagnose the problem. This is an URGENT matter, and I need help now. It can’t wait.” For Emergency Service, call 616-522-2165

*A service FEE to obtain after-hours support is required unless you subscribe to our 24-hour support or have a maintenance agreement, or the equipment is within normal start-up period, then the FEE is waived. If you do not have a 24-hour support contract or maintenance agreement and would like to inquire about how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.

---

FEE

• Standard Afterhours Monday through Saturday $175/hr
• Afterhours Sunday/Holiday $350/hr
• 24-hour service contract - contact your Sales Representative
• Maintenance Agreement - contact your Sales Representative

A minimum of one (1) hour charge will be billed for all After Hours Emergency Service Calls - 616-522-2165.

---

Why do we charge a FEE for After-Hours Emergency Services

• Cover technician's time for after-hour services. 
• The Service Call fee is the expense associated with the time to log in, diagnose, inspect, and provide expert service, support, and solutions by our service technician.

If you do not have a 24-hour support contract or maintenance agreement and would like to inquire about how to obtain a Service Support Agreement, contact your Sales Representative @ +1-616-794-2600.